Raffles & Company Inc., is the exclusive distributor in the Philippines of Corelle Brands (Asia Pacific) Pte Ltd of world-renowned houseware brands (PYREX, VISIONS, CORNINGWARE, CORELLE, SNAPWARE, CHICAGO CUTLERY AND EKCO).
We, Raffles & Company, Inc. (Raffles), respect your privacy and recognize your need for appropriate protection and management of your personal data that you have directly and voluntarily entrusted us. We have developed this Privacy Policy in order to protect your personal data in accordance with the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), other issuances of National Privacy Commission (NPC) and other relevant laws of the Philippines.
Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”.
This Privacy Policy tells you how we process (meaning, how we collect, use, share, and retain) and protect your personal data. It also tells you what steps you can take if you want us to change how we use your personal data, or if you want us to stop using your personal data.
To enable us to comply with our corporate policies to our customers as well as with regulatory requirements being observed by Raffles, it is important that Raffles collects, uses, stores and retains your personal data when it is reasonable and necessary for a declared and specific purpose.
In general, we are using your data for any of the following purposes:
Other uses by nature of our transactions
In addition from the general uses mentioned above, we may use your personal information depending on your transactions with us in any of the following means:
A.) When you want to become a part of Raffles:
B.) When you want to become a dealer of Raffles:
C.) When you want to become an Associate of Raffles:
We collect information to provide you with details and information regarding our product, services, and promotions. Also, to respond to your enquiries or manage future interactive user-function. The common type of data collected by Raffles from you, generally includes the following:
Please note that you are responsible for ensuring that all such personal data you submit to Raffles is accurate, complete and up-to-date.
We collect data when you:
A cookie is a small piece of file which originates from a website and is transferred to the user’s hard drive to record the user’s browsing activity. Cookies were designed to remember pieces of information that the user has entered in a certain website. Essentially, cookies help in making the browsing of our site easier by, among other things, saving your name, addresses, passwords and other preferences.
Most web browsers are set to automatically accept cookies, but you have the option to refuse all cookies or indicate when a cookie is being sent. However, if you choose not to accept cookies, you may experience some delay in browsing our website or it will not function properly or may be considerably slower.
From time to time, we will provide links to third-party web sites, or advertisements which contain links to third-party sites. These links are provided as a service to you and we do not provide any personal data to these websites or advertisers, and therefore, we will not accept responsibility for their privacy practices. These sites are operated by independent entities that have their own privacy policies which you should also review. Raffles’ Privacy Policy does not apply to such other sites or to the use that those entities make of your information. Raffles has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your information.
As a general rule, we are not allowed to share your data to third party except in limited circumstances as noted below.
By giving your consent, you authorize Raffles to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
This means we might provide your personal data to the following:
However, these companies may only use such personal data for the purposes disclosed in this Privacy Policy and may not use it for any other purpose.
Raffles is very sensitive to privacy issues and we are especially careful in any communications with one of our most treasured customers - children. Raffles does not collect personal data from children in any form.
We take reasonable steps to make sure that your personal data we collect, use or disclose are accurate, complete, and up-to-date. We strictly enforce our Privacy Policy within the Raffles and we have implemented technological, organizational and physical security measures to protect your personal data we hold from loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put in effect safeguards such as the following:
In general, the data will be kept in accordance with the following retention standards:.
A) If you are employed with Raffles.
The personal data will be kept in our facilities located in the Philippines after ten (10) years from separation with the company.
B) If you are a dealer of Raffles.
The personal data will be kept in our facilities located in the Philippines after five (5) years from the date you are considered inactive.
C) If you are a Privilege Card holder of Raffles.
The personal data will be kept in our facilities located in the Philippines after five (5) years from the date you are considered inactive.
D) If you are an associate of Raffles.
The personal data will be kept in our facilities located in the Philippines after five (5) years from the date you are considered inactive.
Data collected will be retained in accordance with retention limit set by Raffles standards, industry standards and laws and regulations, unless you request your data to be deleted in our database immediately. Once deleted, the data will be completely removed from all the storage location.
From time to time, it may be necessary for Raffles to change this Privacy Policy. If we change our Privacy Policy, we will post the revised version in our website: www.raffles.com.ph and will take effect immediately, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected personal data without obtaining your consent, unless required by law.
To exercise your rights which include right to access, modify, erase and object to processing your personal data within a reasonable time after such request or should you have any inquiries, feedbacks on this Privacy Policy, and/or complaints to Raffles, you may reach us through our “Contact Us” menu in this website: http://www.raffles.com.ph/ through a written letter or through an email to our Data Protection Officer (DPO).
Our contact details are as follows:
Data Protection Officer
14F Cyber One Building,
11 Eastwood Avenue,
Eastwood City Cyberpark,
Bagumbayan, Quezon City
Metro Manila Philippines
Office: (632) 687-5369
Email: dpo@raffles.com.ph
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.
Our decisions to provide such access or consider any request for correction, erasure and objection to process your personal data as it appears in our records are always subject to any exceptions under applicable and relevant laws and/or the DPA, its IRR and other issuances of NPC.
This Privacy Policy was last amended on August 31, 2023
All Rights Reserved | Raffles & Company, Inc.